Troubleshooting
I think my gun is faulty, what do I do?
We are here to help, contact us and we may be able to help you over the phone or via video call. If we can't fix the problem, then we do offer a service and repair in-store. If you have a METO gun, we offer FREE LABOUR for repairs on guns when purchasing labels from us! How's that for service?!
How do I replace the label in my gun?
The instructions for use for your particular gun can be found in the original gun box when you purchased the gun, or alternatively, we are here to help and can contact us to guide you through the process over the phone or video call.
I think there may be a label stuck in my gun somewhere?
The best way to remove a label that may be stuck in your gun is to completely remove the roll of labels out of your gun. Open your gun as per instructions. Look inside your gun for any loose labels, carefully remove any visible loose labels with a pair of pointy tweezers. Remove any residue with some methylated spirits on a cloth. For METO guns, you will also need to check the red sandpaper inside the base plate for any 'high spots'. If you are unsure on how to do this, please contact us.
How do I replace the ink roller in my gun?
The instructions for use for your particular gun can be found in the original gun box when you purchased the gun, or alternatively, we are here to help and can contact us to guide you through the process over the phone or video call. More about troubleshooting ink rollers here.
My gun no longer indexes the labels. What should I do?
- First ensure that you are using the correct label size in your pricing gun.
- Secondly, make sure that the labels are inserted correctly. Consult the instructions for use for your particular pricing gun (see instructions leaflet for use)
- If your pricing gun still does not work, please contact us here.
Do you need further assistance?
For further assistance, please contact us using the contact form.