Guide to Cash Register Rolls

Cash register rolls, often used in retail stores, are important for printing receipts. They come in various types, including thermal rolls that use heat from the printer to create text, removing the need for ink. These rolls provide customers with proof of purchase, helping businesses track sales and keep accurate financial records.

In this blog, we will discuss everything you need to know about cash register rolls, including their types, sizes, and how to choose the right one for your business.

Sizes and Paper Quality of Cash Register Rolls

57mm x 57mm with 12mm core:  This is the standard size for a cash register roll, commonly used in retail stores. The 57mm width is perfect for printing transaction details, and the 57mm diameter allows it to hold a good amount of paper.

80mm x 80mm with 12mm core: This is another common size for cash register rolls, typically used in larger businesses. The 80mm width offers more space for detailed receipts, and the 80mm diameter allows for a longer roll, reducing the need for frequent paper replacements.

65gsm (Grams per Square Metre) Paper

When choosing cash register rolls, you should be considering the quality of paper. 65gsm paper is a popular choice for most businesses due to both durability and print clarity. This paper weight ensures receipts are strong enough to handle customer use but light enough to prevent excessive printer wear.

Suitable for POS (Point of Sale) Systems, Receipt Printers, and Cash Registers

65gsm cash register rolls are versatile and work well with a variety of POS systems, receipt printers, and cash registers. They provide excellent print quality, ensuring all transaction details are clear, which is important for customer satisfaction and accurate record-keeping.

How to Choose the Right Cash Register Roll for Your Business

Selecting the right cash register roll is an important decision when it comes to both seamless operations and customer satisfaction. Here are some factors to consider when deciding:

Your Cash Register or POS System
Different cash registers and POS systems need specific paper roll sizes and types. It’s important to ensure your receipt roll suits your printer, to avoid jams or poor print quality.

Volume of Transactions
If your business processes a large number of transactions, consider using larger rolls like the 80mm x 80mm size. Due to their size, these rolls last longer and reduce the need for frequent replacements, saving you time during busy periods.

Print Quality Requirements
For businesses wanting clear, durable receipts, purchasing higher quality paper such as 65gsm is beneficial. This ensures prints are legible and long-lasting, helping to improve customer experience and clarity for business record-keeping.

Balancing the quality and cost of cash register rolls is an important consideration for any savvy business owner. While higher quality paper might be a bit pricier, it can reduce printer wear and improve customer satisfaction, ultimately saving on printer repair costs..

Using Cash Register Rolls Effectively

How to Load Cash Register Rolls:

  1. Turn Off the Printer: Before loading a new roll, make sure your cash register or POS system is turned off, to avoid electrical issues or accidental printing.
  2. Open the Printer Cover: Locate and open the printer cover, usually found at the top or rear of the receipt printer.
  3. Remove the Old Roll: If there's an old roll in the machine, gently pull it out of the holder and tear off the paper from the feed.
  4. Prepare the New Roll: Take the new cash register roll and cut the edge straight for smooth feeding. If there’s a sticker holding the roll together, carefully remove it without tearing the paper. Ensuring you pull it completely off, to avoid any printing issues occuring.
  5. Insert the Roll: Place the new roll in the paper holder with the paper feeding from the bottom. Make sure it rolls off smoothly without creasing or tearing.
  6. Feed the Paper: Insert the edge of the paper into the printer feed slot. Push gently or press the feed button to advance the paper until it exits the printer.
  7. Close the Printer Cover: After feeding the paper through, securely close the printer cover, checking that no paper is caught in the machine.
  8. Turn on the Printer: After you’ve checked that no paper is caught,  turn the printer back on, and run a test print to make sure everything works correctly.

Maintaining and Replacing Rolls

Conduct Regular Checks: Depending on how often you print, you should check your paper roll level every week, to avoid running out during a transaction. It’s best to keep a few rolls near your printer, to ensure a quick swap over.

Clean the Printer Regularly: Dust and debris can build up inside the printer, impacting print quality and paper feed. Regularly cleaning with a dry cloth can help keep your printer running smoothly.

Store Rolls Properly: Store unused register rolls in a cool, dry place to avoid moisture damage, this ensures they remain in working order. 

Use the Right Type of Paper: Make sure you're using the right paper roll for your cash register or POS system to prevent jams and poor print quality.

Train Staff: Make sure all employees know how to load, maintain, and replace cash register rolls to keep everything running smoothly and efficiently.

Benefits of High-Quality Cash Register Rolls

Higher-quality paper usually has a smoother surface and better coating, resulting in sharper, more readable printouts. This is especially important for receipts, as clear printing makes transaction details easy to read for both customers and staff.

They are also more durable and less likely to tear, jam, or cause feed through issues. This means fewer roll changes and less maintenance, resulting in smoother and more efficient operations. Premium paper also extends the lifespan of printer components by reducing wear on printer heads and feed mechanisms. Overall, investing in high-quality cash register rolls improves print quality, boosts operational efficiency, and lowers long-term costs.


Cash register rolls are important for a wide range of businesses. They help keep track of transactions and organise records effectively. Selecting the right paper, properly maintaining the printer, and being aware of common issues can ensure easy operation and legible receipts.